Messaging
Use the team inbox
Assign conversations, add notes, and reply faster as a team.
The inbox is where your team handles every WhatsApp conversation from one shared number.
Daily workflow
- Open the Inbox to see all conversations
- Assign a chat to an owner so responsibility is clear
- Add private internal notes that the customer never sees
- Use quick replies for common answers
- Mark conversations resolved when done
Stay organized
Use labels and the unread view to keep up with volume. Every conversation is tied to the contact record, so context travels with the customer.