Automation
Chatbot and AI replies
Automate common questions and qualify leads, with handoff to a human.
Automate the repetitive questions so your team can focus on conversations that need a person.
Set up the chatbot
Go to Chatbots and build a flow with the visual editor. Start with your top few questions, add branches, and set a clear path to a live agent.
AI replies
Enable AI to draft or send replies for common questions. You control whether the AI replies automatically or only suggests a reply for an agent to send. Configure the AI behavior under Admin, then AI Settings, or in the chatbot configuration.
Session window
WhatsApp allows free-form replies within a 24 hour window after the customer messages you. You can limit AI replies to this window so you stay compliant and avoid template costs.
Handoff
When a conversation needs judgment, it moves to the team inbox with full history attached.
Related
- Read the deep dive: WhatsApp chatbot guide