Cloud Calling and IVR for WhatsApp Teams
Add click to call and IVR to your WhatsApp sales and support workflow with cloud telephony, so calls and chats live side by side.
Click to call
Call a contact in one click from the same place you chat.
IVR routing
Route inbound calls to the right agent automatically.
Agent mapping
Map agents to numbers so the right person picks up.
Calls in context
Keep call activity next to the WhatsApp conversation.
Calls and chats in one workflow
Some conversations are faster on a call. With cloud telephony connected, your team can call a contact without switching tools and keep the full history in one place.
- Click to call from the contact view
- Inbound IVR to route callers
- Agent to number mapping
Set up in the Calling settings
Telephony is configured under the Calling settings in your workspace. Once connected, calling fits naturally alongside your WhatsApp messaging.
- Simple provider configuration
- Works with your existing numbers
- Pairs with the team inbox
Frequently asked questions
Does YVWhatsApp support phone calls too?
Yes. With a cloud telephony provider connected, your team can place click to call calls and route inbound calls with IVR alongside WhatsApp.
Where do I set up calling?
Calling is configured under the Calling settings in your workspace, where you add your provider details and map agents.
Can I keep call history with the contact?
Yes. Call activity is kept in context so your team sees both calls and chats for each contact.
Add calling to your WhatsApp workflow
Bring calls and chats together for your sales and support team.